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15 Jul 2020 - 16 Jul 2020
Virtual Event
Energy Access COVID-19 Relief Summit

FAQ


1. How to register 




Register for the event by clicking on the green button "Register now" on the upper right side of the website.

If you wish to participate in the matchmaking session, indicate when you would be available for meetings. This determines up to how many meetings you can have.




You will receive an email with an activation link to verify your email address and finish your registration.



Invest good time in creating a high-quality profile. This will be useful as your profile represents your virtual business card and can attract potential business partners. You can publish up to 10 cooperation offers and/or requests on the marketplace.

If you need any assistance during this process, please contact your personal onboarding advisor (See “My profile”\ “Your local support office”).


2. How to create your Password

  • Choose a password for your profile during the registration process.
  • The website of the Energy Access COVID-19 Relief Summit is powered by the software provider b2match. In case you have participated in a matchmaking event powered by b2match before, you may reactivate your former profile and reuse your respective password to log in.
     

    3. What to do when you forgot your Password

      

      If you have forgotten your password:
      Click on “Login” in the  top right corner and follow the link that says "Forgot your password?”.

      Enter the email address you used to register with b2match. Then click on the Reset Password button.

      The system will send you an email to this address to reset your password.

      The screen of the notification email looks like this. Click the “Reset Password” button:

      Please enter a new password with more than 8 characters. You will have to enter it twice to confirm.

      After the new password is set, the system automatically logs in to your account and the password change is complete.

      4. How to set my individual time zone

        All participants need to include their personal time zone in the section “My profile”. This is very important, as your individual event agenda will be set by the system based on this information.

        Example: Germany
        Settings at “my profile”:


        5. How to publish a business profile to showcase your business offers and/or requests

        • Create a clear and concise business profile to raise your visibility on the matchmaking platform.
        • Your profile should describe who you are, what you can offer to potential partners and who you want to meet.
        • A meaningful profile will generate significantly more meeting requests.
        • Your profile will be visible to other registered participants before, during and after the event.

          

        6. How can I identify suitable meeting partners?

        • Identify promising participants by browsing through the participant list or the projects on the marketplace (tab "Participants” or “Marketplace”).
        • Use the “Send Message” button to explore common interests or directly request a meeting via the button “Meet”.
        • Select the filter „Matchmaking“ to only display participants who will participate in the GET.invest B2B Matchmaking session.
        • Use other filter options such as country, organisation types, etc. to identify suitable matches.
        • If you need any assistance during this process, please contact your personal onboarding advisor (See “My profile”\ “Your local support office”).
           

        7. When will I be able to book meetings?

        • You may book meetings between 1st July and 15th July.
        • However, we recommend to book meetings as soon as possible because highly solicited meeting partners might otherwise be fully booked already.


          8. How can I send a meeting request?

          • Once you have identified promising participants by browsing through the participant list or the projects on the marketplace (see 6.), click on the green button "Meet" in a participant’s profile to send a meeting request.
          • Participants who do not participate in the matchmaking session or who have no available time slots have no "Meet" button and appear as “Not available”.
          • Note: As long as your counterpart has not confirmed your request, the meeting will not be scheduled.

           

          9. How can I contact my requested meeting partner?

          • Enter the participant’s profile via the tab "Participants”
          • Click on “send message” and start typing a message.

              If you need any assistance during this process, please contact your personal onboarding advisor (See “My profile”\ “Your local support office”).


                10. Where can I manage my meeting requests or scheduled meetings?

                • All incoming and outgoing meeting requests are listed under the tab  "Meetings" in the main menu.
                • Access your accepted meetings via the tab “Confirmed”.
                • Access your pending meeting requests (meaning not yet accepted by the requested participant) via the tab “Pending”.
                • Access your cancelled meetings via the tab “Cancelled”.
                • You can also see and start all scheduled meetings in your individual agenda.


                11.Why am I not receiving any meeting requests?

                • Please make sure that you have confirmed your participation at the GET.invest B2B Matchmaking session.
                • As there is a maximum number of six meetings possible per person per event day, once you exceed this number, you cannot receive any more meeting requests. If you wish to be open for meeting requests of other participants, you need to cancel one of the meetings you have already scheduled.
                • If you have not received any meeting requests, check if you can improve your profile by providing information about your business activities and references and include up to ten market offers and/or requests. Remember that your profile is your virtual business card. It is highly recommended to spend a good amount of time to create a professional and meaningful profile.
                   

                12. Why are some participants not available for meeting bookings?

                • It is possible that the person you are looking to meet is not participating in the GET.invest B2B Matchmaking session and therefore appears as “Not available”.
                • In this case, you may always contact the participant via the “Message” button to explore common interests and suggest a meeting during the GET.invest B2B Matchmaking session.
                • If interested, the other participant needs to confirm his or her participation in the GET.invest B2B Matchmaking session.
                • Participants may also appear as “Not available”, if they are booked out already or if both of you don’t have any common time slots.
                • If you need any assistance during this process, please contact your personal onboarding advisor (See “My profile”\ “Your local support office”).
                   

                13. How does the remote 1:1 networking work?

                • Your 1:1 meetings will be managed remotely via video calls within the scheduled time frame.
                • The video conferencing is provided by the b2match platform, thus no need to install any software.
                • All confirmed meetings show the date/time of the meetings as well as the button "Start Meeting" or "Starts in X days/minutes". Please access your meeting by clicking on that button.
                • We recommend testing the meeting function before the event to check your camera and microphone settings.
                • For a better sound quality, we recommend using a headset during the 1:1-meetings.


                  • Once the time for the meeting has come, click the "Start Meeting" button (see Menu: Meetings or Agenda).
                  • Your meeting partner does not show up? - Use the "Message" button to ask him or her to join the meeting or re-schedule the meeting to another date/time.

                   

                  14. Why are some appointments not shown on your personal agenda?

                  • Your meeting request might not have been answered yet or may have been rejected.
                  • Your meeting might have been cancelled by your meeting partner.

                   

                  15. Why can’t I send out any more meeting requests?

                  • Please consider that you cannot schedule more than six meetings per event day.
                  • As pending requests block additional requests, please answer your meeting requests before you send out new requests.


                  16. Where can I get support?

                  • If you need any assistance during the registration or booking phase, please contact your personal onboarding advisor (See “My profile”\ “Your local support office”).
                  •  During the event, please contact our support team via the chat button in the lower right corner of the screen.

                   

                  Registration

                  Closed since 16 July 2020

                  Location

                  Virtual Event

                  Meetings

                  Participants 879
                  Meetings 592

                  Participants

                  Afghanistan 1
                  Angola 1
                  Australia 5
                  Austria 11
                  Bangladesh 4
                  Belarus 1
                  Belgium 46
                  Benin 9
                  Bolivia 8
                  Botswana 3
                  Brazil 7
                  Bulgaria 2
                  Burkina Faso 1
                  Burundi 3
                  Cameroon 16
                  Canada 8
                  Cape Verde 4
                  Chad 2
                  Chile 3
                  China 31
                  Colombia 6
                  Congo 1
                  Congo, The Democratic Republic Of The 6
                  Côte d'Ivoire 8
                  Croatia 1
                  Czech Republic 3
                  Denmark 4
                  Djibouti 1
                  Egypt 2
                  Ethiopia 8
                  Falkland Islands (malvinas) 1
                  Fiji 6
                  Finland 2
                  France 54
                  Gabon 1
                  Gambia 1
                  Germany 87
                  Ghana 13
                  Greece 2
                  Guatemala 4
                  Guinea 2
                  Haiti 1
                  Honduras 3
                  China (Hong Kong) 7
                  Hungary 1
                  India 58
                  Indonesia 6
                  Ireland 1
                  Israel 2
                  Italy 20
                  Jamaica 1
                  Japan 4
                  Jordan 1
                  Kenya 169
                  Korea, Republic Of 2
                  Lesotho 2
                  Liberia 8
                  Luxembourg 1
                  Madagascar 16
                  Malawi 12
                  Malaysia 6
                  Martinique 1
                  Mauritius 1
                  Mexico 2
                  Moldova, Republic Of 1
                  Morocco 4
                  Mozambique 15
                  Myanmar 5
                  Namibia 4
                  Nepal 10
                  Netherlands 54
                  Niger 3
                  Nigeria 118
                  Norway 5
                  Pakistan 3
                  Panama 2
                  Peru 1
                  Philippines 14
                  Poland 1
                  Portugal 3
                  Rwanda 17
                  Senegal 14
                  Sierra Leone 24
                  Singapore 3
                  Somalia 3
                  South Africa 37
                  Spain 23
                  Sri Lanka 1
                  Suriname 3
                  Swaziland 2
                  Sweden 6
                  Switzerland 27
                  Tanzania, United Republic Of 17
                  Thailand 4
                  Togo 11
                  Tunisia 3
                  Turkey 1
                  Uganda 52
                  United Arab Emirates 8
                  United Kingdom 130
                  United States 158
                  Yemen 4
                  Zambia 48
                  Zimbabwe 12
                  Total 1555

                  Participants

                  Company 363
                  Start-up 149
                  SME 117
                  Industry 16
                  Government Agency/Programme 109
                  Development Bank 70
                  Investor/Finance 72
                  Consultancy 133
                  Association 54
                  NGO 151
                  Academia/Research 82
                  Electric Cooperative 5
                  Other 97
                  NGO 12
                  Company 38
                  Industry 5
                  SME 10
                  Development Bank 1
                  Investor/Finance 11
                  Government Agency/Programme 27
                  Academia/Research 4
                  Start-up 3
                  Civil Society 2
                  Other 2
                  Association 11
                  Consultancy 10
                  Total 1554